![]() ![]() So what can you actually do with the feedback management system? This gets you access for five customer lifecycle analytics users.įeatures: What do you get for that price? This gets you access for five customer lifecycle analytics users.įinally, to get unlimited Salesforce surveys and also add on the customer lifecycle maps feature, you’re looking at $42,000 per month or $504,000 per year. To get 100,000 surveys, post-chat surveys, merge fields, data mapper analytics (where customers’ data are attached to their profile), and customer lifecycle analytics, you’d have to upgrade to the next level, which is $12,000 per month or $144,000 per year. Your customers can take the surveys on the web or in a mobile app. That gets you just the surveys and some basic analytics and dashboards. The feedback management pricing plans start at $300 for a thousand survey responses. Then we’ll present some alternatives so you can make sure you find the functionality you need. Here, we’ll take you through what the software costs and what you get for the price. But it’s expensive-and has a very limited use case. ![]() Salesforce has recently launched a set of cloud-based feedback management tools to help you collect customer feedback. Ideally, you’d be able to pull it out into a system where you can use it to inform your product roadmap. Have a sales team? They’re almost certainly getting useful product feedback and feature requests.Īnd if they are using Salesforce’s CRM, that feedback is probably locked up on some customer notes page. ![]()
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